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Frequently Asked Questions

  • Are you a manufacturer or trading company?

    • We are a manufacturer that specialized in refrigeration equipment. Our products have abtained the CE.

  • What is the advantage about your company?

    • Over 10 years development, we have the first-rate production equipment, full-fledged supporting facilities, international sales network, excellent R&D talents and rich experience in engineering design. 

  • What is your factory scale?

    • Our factory is 4,000 square meters.Welcome to visit our factory.

  • What is your product range?

    • At present, Puremind has more than 30 kinds of air conditioner production capacity and supply channels. Our Main products include home air conditioner,commercial air conditioner,VRF system,heat pump,rv air conditioner, marine air conditioner, etc.

  • What is your minimum order quantity?

    • MOQ depends on the type of product; Heat pump is 1 set of minimum order.Wall mounted split air conditioner is usually 5 pieces ,you can contact us for an accurate answer.

  • How can I get some samples?

    • We welcome sample order to test and check quality. Howerver, we don’t offer free sample, please pay the sample and express fee.

  • What is the delivery time for sample and bulk order please?

    • Normally our average delivery time is 30-45 days, spot product will be delivered faster.

  • How about the packing?

    • packed in carton, can customized different logo according to customers' requirements.
      If you have any other questions, you can leave us message or inquiry then we will contact you. Or you can directly call us or send us direct mail or fax to consult us.

  • What kind of delivery for the product?

    • We can arrange the shipping by sea or by air.

  • How is your after-sales service?

    • All the product is guarantee for one year.And we will supply the technical support after the warranty time. You can contact us 24 hours each day online.

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